Shipping policy
Shipping & Delivery
We dispatch orders from our fulfilment partners based on availability and destination.
Depending on your region, your order may ship from West Way (our UK warehouse) or from Hong Kong. Delivery timelines and courier providers may vary by location.
Shipping rates will be displayed at checkout, and tracking will be provided once dispatched.
Delivery Options and Timelines
- Order processing: 1–2 business days
- Standard shipping: 5–10 business days from dispatch
- Orders arrive securely packaged and ready to enjoy.
Standard Shipping Rates (USD)
| Region | Orders < $250 | Orders $250+ |
|---|---|---|
| USA & Canada | $20 | Free |
| UK & EU | $15 | Free |
| Middle East | $25 | $15 |
| Asia | $20 | $10 |
| Australia & NZ | $30 | Free |
| Rest of World | $25 | $15 |
All orders ship via FedEx Standard (when available). Rates vary by destination and order value.
Duties & Taxes
Depending on your delivery destination, local duties or taxes may apply.
These may be collected at checkout or requested by the courier before delivery.
Tracking
Once dispatched, customers receive a tracking link to follow their order.
Sold Out Items
If an item becomes unavailable after purchase, we will reach out with alternatives or offer a full refund.